Delivery Policy

At Smart Guying Guide, we aim to ensure your order reaches you quickly and safely. This Delivery Policy explains our process for delivering products to our customers.

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1. Delivery Areas

We currently deliver to:

• All major cities and towns across [India / your country]

• Remote and rural areas (delivery time may vary)

Note: International delivery is available based on location. Please check availability during checkout.

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2. Estimated Delivery Time

Delivery timelines are estimates and may vary due to unforeseen factors like holidays, weather, or courier delays.

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3. Order Processing Time

• Orders are usually processed within 1–2 business days.

• Orders placed on weekends or holidays will be processed on the next working day.

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4. Delivery Charges

• Free delivery on orders above ₹[Insert Amount]

• For orders below this value, a flat delivery fee of ₹[Insert Amount] applies.

• Express or international delivery charges are calculated at checkout.

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5. Tracking Your Delivery

• Once your order is dispatched, you will receive an email/SMS with your tracking number.

• You can track your order on the courier’s website or through the link provided.

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6. Delivery Attempt & Re-delivery

• Our courier partners will make up to 2–3 delivery attempts.

• If the delivery is unsuccessful due to an incorrect address or unavailability, the order may be returned to us.

• In such cases, re-delivery charges may apply.

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7. Delivery Delays

Delivery delays may occur due to:

• Unforeseen weather conditions

• Natural disasters

• Festive season demand

• Courier partner issues

If your order is delayed, please contact our support team for assistance.

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8. Damaged or Opened Packages

If you receive a package that is damaged, tampered, or open:

• Please refuse delivery and inform us immediately.

• If already accepted, contact us within 24 hours with photos for support.